Frequently Asked Questions

Guiding You Toward an Informed Decision

RU Encore recognizes that patients have many questions when choosing a substance abuse treatment facility, and we’re determined to help guide your decision-making process by providing you with as much information as possible. Our admissions professionals are available 24/7 to answer all of your questions and address all your concerns; however, we have included some answers to commonly asked questions regarding the RU treatment experience.

  • DO YOU ACCEPT INSURANCE?

    RU Encore recognizes most major insurance companies. Everything from Blue Cross Blue Shield Policies to United Healthcare. Our verification team is available to run a confidential check on your specific benefits for substance abuse, so that families and individuals are thoroughly aware of potential out of pocket costs to them before entering into treatment.

  • HOW LONG IS TREATMENT?

    The length of treatment comes down to the progress one makes during the therapy sessions they receive while in treatment and the work they do with their counselor to develop an aftercare plan upon completing treatment. Outpatient treatment can last a few weeks while our sober-living patients can be in treatment for months.

  • DO YOU OFFER OUTPATIENT TREATMENT?

    RU Encore has its own intensive outpatient program. We also offer comprehensive sober-living services and regular outpatient programs.

  • CAN I SEE MY FAMILY DURING TREATMENT?

    Addiction is often a family disease, so while the patient recovers from addiction, so too does the family unit as a whole. RU Encore encourages family members to be active in their loved ones’ recovery. So yes, under the guidance and direction of a counselor, family sessions and visits are allowed.

  • WHAT TYPES OF TREATMENT DO YOU OFFER?

    RU Encore offers all levels of treatment. We offer residential inpatient, outpatient PHP (partial hospitalization), IOP (intensive outpatient), sober living, aftercare, which includes individual sessions with a counselor.

  • DO YOU OFFER DETOX ON PREMISES?

    RU Encore offers onsite medically supervised detoxification. Programs are administered by our team of addiction-trained doctors and nurses. Detox is usually the first step in our treatment process, and is critical in helping our patients gain the strength and energy to start the rest of their treatment.

  • HOW DO YOU USE MUSIC IN TREATMENT?

    Music is the purest form of communication there is. It can be a time machine, open us up, and keep us in the present moment. RU Encore uses music to allow our clients to obtain the most meaningful change they can achieve while in treatment by keeping them present and allowing them to explore their underlying issues that manifested themselves in the addiction to whatever substance they were struggling with in the first place. We do things like open-mic groups, live performance groups, and use music during therapy sessions to help everyone let their guard down to achieve the most meaningful change.

  • DO YOU OFFER MEDICATION-ASSISTED TREATMENT?

    While the goal of substance abuse facilities is to remove all drugs from an individual’s lifestyle, we understand that some medications are necessary for an individual’s well-being. Anxiety medications and depression medications can sometimes be used to help stabilize clients to ensure they are comfortable and at ease during treatment. We offer Vivitrol and other medication-assisted therapy for eligible patients.

  • WILL MY PRIVACY AND SAFETY BE RESPECTED?

    Whenever an individual enters into substance abuse treatment, HIPAA law comes into effect. Which, in this regard, will protect all of a client’s personal information, everything from medical and clinical notes, to even the fact of them being in treatment in the first place. Upon admission, clients will sign a release of information form for the family members that they see as fit to be a part of their recovery and obtain updates on their progress as needed.